Troubleshooting

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Frequently Asked Questions

If you can't find the answers to your question below

New Custom In-ground Swimming Pools

We offer a variety of swimming pool options and features you can add to your custom swimming pool – salt chlorination system, heater, slides, diving boards, colored lights, deck jets, waterfalls, and other water features, benches or custom steps across the shallow end, pool sporting equipment like basketball hoops and volleyball nets, and more!
Note: Fizer Pools does not provide or perform fencing and/or landscaping services.

We typically have your project done in 3-4 weeks including the concrete. The actual custom inground pool itself is usually installed and has water in it within 10 days, weather permitting, but the pool will not be ready for swimming yet.

We can build a variety of popular shapes and sizes or help you design your own personalized shape that fits your backyard. Due to the popularity of the automatic cover, rectangular pools are the most popular. Other popular shapes are: Grecian, True L, Lazy L, Lagoon, Kidney and Artesian.

A salt water pool is similar to a regular chemical chlorine pool except for a few important differences. The salt water system or chlorine generator produces chlorine naturally from the salt in the water that is broken down through the process of electrolytic conversion. The amount of chlorine is lower and combined with the low levels of salt you won’t experience red eyes, itchy skin or the sense that you were swimming in a chemical bath. You can also expect to spend less time balancing chemicals because a salt water pool is easier to maintain and produce healthy pool water.

Swimming Pool Service & Repair

The majority of our customers have said they can maintain their pool with just 15-30 minutes a week. Swimming pool maintenance depends on the amount of use of the pool, the weather, and if you keep your pool covered when not in use.

2-3 times a week is great, but once is acceptable for pH, while alkalinity only needs to be tested monthly.

For maximum swimmer comfort and chlorine effectiveness, a range of 7.2 to 7.6 is recommended.

Total alkalinity ranges from 120 to 150 ppm. Remember, adjust alkalinity first before making adjustments to your pH. The chemical used to raise your alkalinity will also raise your pH. The pH increaser is then used to tweak the reading to the ideal level.

Keep free chlorine levels between 1.0-3.0 ppm and begin an algaecide maintenance program using Algae Control. Algae is always present in the water. A bloom will cause the entire pool to turn green if it isn’t addressed immediately.

Yes! In most cases there is absolutely no issue with introducing a salt system to your existing pool. The addition of a chlorine generator will actually lead to more stable water chemistry and cause less stress on your existing system.

Salt water is actually more stable and balanced and you will notice a remarkable drop in time spent balancing the water. Most salt systems have a built-in monitor that displays salt and stabilizer levels so you don’t have to test as often. This means you will spend less time and money on chemicals and have more time to enjoy your pool.

Swimming Pool Scenarios

Your pool can lose up to a ½” of water per day in the right conditions. Keeping your pool covered at night will greatly reduce evaporation. Evaporation may be more prevalent during the cooler months of the year. You may also lose water from splash out while the pool is being used. If your pool is equipped with a sand filter, please verify that the valve handle is in the filter position. If your pool is equipped with a cartridge filter, please verify that the valve labeled backwash or waste is closed and that no water is filling up the blue discharge hose. If you feel that you have to add more water than usual, please contact our service department. Leaks can be time-consuming and frustrating. Please bear with our service technicians as they work with you on trying to diagnose the problem.

Aeration is caused by a vacuum leak somewhere in your pool piping or system. Before calling our service department, there are a few things you can check. The most common sources of air bubbles are from a bad chlorine feeder lid O-ring, a low water level, a bad pump lid O-ring, a loose drain plug on your pool equipment, a stuck skimmer flapper, or very dirty filter media (sand or cartridges). Verify your water is at an operational level. If it is low by just a little bit, it can cause the pump to suck air.
Inspect the underside of your chlorine feeder lid. You will be able to see if the internal O-ring is pinched. This is usually caused by over tightening or wear. Inspect the main pump lid O-ring. If the O-ring is dry and brittle, it will not allow the lid to make the necessary seal. Check your drain plugs on your equipment. If you have opened the pool yourself, the plugs may not be tight enough to create the proper seal. Check your pool skimmer flappers. Occasionally, these flappers can get stuck in the closed position which causes the pump to surge and draw in air. Lastly, check your filter pressure. If your pressure is a lot higher than normal, your filter cartridges may need to be cleaned or if your pool has a sand filter a backwash cycle may be necessary.

Pool Troubleshooting Videos

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